About the Position
The primary responsibility of this position is to work closely with patients and staff to ensure that access to medication is not a barrier to patient care. It requires the ability to work across departments and provides the opportunity to learn about the diverse types of care provided at Community of Hope (COH). In addition, the Patient Advocate will interact and build relationships with patients, Health Services staff, and community members. The ability to work within a team, manage different projects, communicate effectively and remain organized are key components of this position. Our office is open Monday through Fridays from 9 am - 5 pm, with an evening clinic on Tuesdays until 8pm. We are also open Saturday until 3:30 pm.
The Patient Advocate serves as part of the Health Services Department and is supervised by the Population Health Services Manager. The Patient Advocate will have his or her own desk space at the Conway Health & Resource Center (CHRC) in close proximity to the medical providers. To comply with job duties the Patient Advocate will use a computer and telephone at his or her worksite and will have access to EMR, email, and the internet for research purposes.
Medication & Care Continuum
- Responsible for answering CHRC's prescription refill line, processing requests (via telephone encounter) and notifying patients when prescriptions are ready for pick-up.
- Assist patients in filling prescriptions upon receiving prior authorization for non-formulary medications.
- Work closely with providers to submit prior authorizations and discuss availability of alternative medications.
- Investigate patient assistance programs, and facilitate applications and supporting documentation for submission to these programs on behalf of patients when authorizations are not possible.
- Work with pharmacy staff in order to stay up-to-date on forms and authorizations required for common insurance programs and share this knowledge with COH clinical staff as needed.
- Order medication samples under guidance of RN Manager.
Durable Medical Equipment
- Submit supply orders.
- Build, maintain, and disseminate knowledge of reliable pharmacy suppliers.
- Track coverage of particular brands of glucometers and strips based on insurance formularies.
- Dispense in-clinic diabetes testing supplies.
- Coordinate with physician prescriptions and distribution of asthma equipment (nebulizers and chambers).
- *Optional* Receive training on and become proficient in at-home blood glucose testing, and will train patients on best practices for their at-home blood glucose testing.
- Educate patients on medical transportation benefits and service utilization.
- Schedule patient transportation for medical appointments.
- Work with patients and medical providers to complete applications for MetroAccess.
Outreach & Quality Management
- Enroll patients in online patient portal system and mobile app (task can be shared with Admin.).
- Satisfaction surveys (task can be shared with volunteer and Admin.).
- Community events (health fairs, etc.).
Rapid HIV Testing Program
- Order HIV testing supplies and perform quality controls on HIV testing supplies.
- Collect and submit monthly testing reports.
- Attend DC Department of Health sponsored meetings.
- Coordinate Walking Group for patients.
- *optional* DM group.
- Other duties as assigned.
About Community of Hope
Community of Hope (COH) is a leader in addressing the healthcare and housing needs of Washington, DC's most economically vulnerable residents. Community of Hope's mission is to improve the health and quality of life of low-income, homeless, and underserved families and individuals in the District of Columbia by providing healthcare, housing with supportive services, educational opportunities, and spiritual support. COH provides primary healthcare, dental care and behavioral health services among its three clinic sites. COH also provides housing services for homeless families with children at all points within the homeless continuum of care.
- Age 18.
- 3.0 G.P.A. at time of application.
- Enrolled in a higher education institution.
- Satisfy background clearance requirements
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